Refund Policy
We want you to be completely satisfied with our service. This policy explains when and how you can request a refund.
Last updated: 4th January 2025
Free Trial
We offer a free trial to allow you to test our service before any commitment. Take advantage of this period to evaluate the quality of our service.
Free Trial Features:
• Duration of 24 hours
• Full access to all channels
• No credit card required
• Instant activation
We recommend using the free trial before making a purchase to ensure the service meets your needs.
Refund Period
You can request a refund within 24 hours following your purchase if you encounter technical problems that we cannot resolve.
Period Conditions:
• Valid only within first 24 hours after purchase
• Applicable only if there are unresolved technical problems
• Our team must have attempted to resolve the problem first
• Problem documentation may be requested
Refund Conditions
A refund is granted if:
Eligible Situations:
• The service doesn't work on your device despite our technical assistance
• Serious technical problems persist after our support intervention
• Connectivity failures on our side that cannot be resolved
• Service doesn't match the description provided
Verification Process:
• Our technical team must confirm the problem
• Resolution attempts must have been made
• Problem must be adequately documented
Exclusions
No refund is granted for:
Non-Eligible Situations:
• Change of mind after the 24-hour period
• Problems related to your internet connection
• Abusive use of the service
• Violation of our Terms of Service
• Incompatible devices (list available on website)
• Problems caused by third-party software
Important: Check your device compatibility before purchase and test our connection with the free trial.
Request Procedure
To request a refund, contact our support via WhatsApp with:
Required Information:
• Your order number
• Detailed reason for your request
• Description of problems encountered
• Screenshots of errors (if applicable)
Process:
• Send your request via WhatsApp
• Our team will analyse your case within 24 hours
• We will try to resolve the problem first
• If we cannot resolve it, we will process the refund
We process your request within 48 hours.
Refund Method
Refunds are made through the same payment method used for purchase.
Processing Times:
• PayPal: 1-3 business days
• Credit Card: 5-10 business days
• Bank Transfer: 3-7 business days
• Cryptocurrency: 1-3 business days
Notes:
• Time may vary depending on your bank
• Processing fees may be deducted
• You will receive email confirmation when refund is processed
Customer Support
Our support team is available 24/7 via WhatsApp to help you resolve any problem before considering a refund.
How to Contact:
• WhatsApp: Click the contact button on our website
• Email: Through the contact form
• Quick response: Usually within minutes via WhatsApp
Our Philosophy:
• We prefer to solve problems rather than process refunds
• Every customer is important to us
• We work to ensure your complete satisfaction
Remember: Most problems can be resolved quickly with help from our specialised technical team.
Need Help or Refund?
Our team is available 24/7 to resolve any problem or process your refund request quickly and fairly.
Contact Support